We strive for complete customer satisfaction. All Nurture Smart™ products carry a limited 120 day warranty for workmanship, quality and functionality.
If you have a warranty claim, received a product other than what was ordered or if the product arrived damaged or inoperable, we will promptly replace the unit or provide you with a full refund in accordance with your preference. Please visit our Contact page, select the Returns & Exchanges option and complete the contact form including reason for return with applicable instructions to resolve the issues to your satisfaction. Upon form submission, we will contact you via email with product return instructions and a return shipping label.
Product returns for any other reason are allowed within 30 days after receipt of order. A processing fee may be assessed and applied at the time of refund.
For returns of new, unused, fully-functional items, the product must be returned to us in its original packaging in “as received” condition.
Once your return and/or exchange arrives at our warehouse, we will assess the return, provide you with a refund or ship your exchange in accordance with your instructions.