Here at Nurture Smart, we ship our products throughout the United States and Canada. We have 3 shipping options available: Standard (5-7 business days), Expedited (3-5 business days), and Priority (1-2 business days). Orders shipped outside of the United States will incure a shipping fee.

All orders are shipped within 1 to 2 business days after the order was placed. All orders have an up-front delivery promise that is displayed before an order is placed.

Our Standard shipping option is free within the United States on orders over $50. Our other shipping option has a fee of $10 per unit. Our priority shipping option has a fee of $49 per unit. International shipment fees will depend on shipping rates at the time of shipment.

The easiest way is to log into your account by clicking on the “My Account” link at the top of the page, or you can Click Here and enter your username and password. If you have forgotten your password, simply click the “forgot password” link and then proceed to reset your password with the link that comes to your email.

You can also call our fulfillment center at 520-547-0921 directly during their normal business hours of Monday through Friday 9am to 5pm or email Support@NurtureSmart.org

Most of the time orders ship within 24 hours during a normal business week (Monday through Friday excluding holidays). Orders made on Friday must be submitted before 2pm PST in order to be processed, or it will be processed the following Monday.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

First you will want to check to make sure that if you have multiple items that the products did not ship in multiple packages. You can check this by going to your account page by clicking here. Look at your order status and if all of the packages show Delivered from the shipping status. If they all show delivered and you are missing an item, please contact our Customer Service for assistance at Support@NurtureSmart.org

If you have received the wrong product, please contact our customer service within 72 hours. We will work with you to expedite the return of your incorrect order and send the correct product.

What Is Your Return Policy?

We accept and process our returns via Amazon Multi-Channel Fulfillment (MCF) throughout the United States. If you would like to return an undamaged or damaged product (including incorrect products, such as you received the incorrect product by mistake), please visit our Contact page and select the Returns & Exchanges option in the contact form.

We can only accept product returns within the first 30 days of the shipment receipt in most cases with a $5 processing fee for all returns which will be applied at the time of refund.The product must be returned to us (you will be responsible for the cost to ship the products back to us.) All Nurture Smart products have a 120 day limited warranty.

In your message, please include your name, email address, Shopify order number, name(s) of the product(s) you would like to return or exchange, and the reason for your return or exchange.

Once we receive your return and/exchange message, we will contact you via the email address you submitted in our website contact form. We may also ask for proof of your Shopify order (such as a screenshot) that includes your name and address as well as images of the product(s) purchased and/or received, shipping box(es), and shipping label(s).

After we receive the above information, we will email you a RMA return label from our Amazon MCF platform so you can mail your return and/or exchange to our Amazon warehouse. Once your return and/or exchange arrives at the Amazon warehouse, we will reimburse you for your order or ship your exchange.

To return damaged products, please provide an image of the whole product, including the damage(s).

To return incorrect products, please provide an image of the incorrectly received product showing the product ID or barcode sticker. If available, please also include images of the model number and serial number.

To return missing products (such as you received a shipment without the product inside), please provide images of empty product packaging, images of all products received, and all product ID or barcode stickers.

Currently we ship products within the United States, Canada and Australia. Canadian orders and other international orders will incur a shipping fee which will depend on shipping rates at the time of the shipment. Please contact Orders@NurtureSmart.Orgor orders outside the United States and Canada.

Yes, please contactOrders@NurtureSmart.Org or call our office at 520-547-0921 for more information.

Is Your Website Secure?

We use the same standard security that all major eCommerce websites employ. Our website is protected by a SSL (secure socket layer) encryption protocol, which is the highest standard of encrypting data that would transfer upon making purchases.

Additionally, our payment processing is through one the world’s largest providers of online payment processing, Stripe, which is fully PCI Compliant.

The Nurture Smart mobiles were created with top safety and developmental features that most mobiles do not have.

What age is appropriate for using the Nurture Smart mobiles?

Experts recommended using any crib mobile only for the first 5 months of baby’s life to ensure safety in the crib.

What is the difference between the original Nurture Smart Mobile and the Portable Mobile?

The Original Mobile is great for use in the baby’s nursery attached to their crib. The Portable Mobile allows for more flexibility in the baby’s sleep schedule, attaching to bassinets, bouncy seats, and play yards.

The Original Mobile features a night light projection while the portable mobile allows voice recording and playback to soothe the baby with familiar sounds.

Batteries are not included. The Crib Mobile requires 4C batteries and the Portable Mobile requires 6 AA batteries.