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FAQ

Order & Shipping

How do you ship?

Here at Nurture Smart, we ship our products throughout the United States and Canada. We have 3 shipping options available: Standard (5-7 business days), Expedited (3-5 business days), and Priority (1-2 business days).

All orders are shipped within 1 to 2 business days after the order was placed. All orders have an up-front delivery promise that is displayed before an order is placed.

Our Standard shipping option is free. Our Expedited shipping option has a fee of $24 per unit. Our priority shipping option has a fee of $49 per unit.

How can I check the status of my order?

The easiest way is to log into your account by clicking on the “My Account” link at the top of the page, or you can Click Here and enter your username and password. If you have forgotten your password, simply click the “forgot password” link and then proceed to reset your password with the link that comes to your email.

You can also call our fulfillment center at 520-547-0921 directly during their normal business hours of Monday through Friday 9am to 5pm or email Support@NurtureSmart.org

When Do Orders Ship?

Most of the time orders ship within 24 hours during a normal business week (Monday through Friday excluding holidays). Orders made on Friday must be submitted before 2pm PST in order to be processed, or it will be processed the following Monday.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

An item is missing from my shipment.

First you will want to check to make sure that if you have multiple items that the products did not ship in multiple packages. You can check this by going to your account page by clicking here. Look at your order status and if all of the packages show Delivered from the shipping status. If they all show delivered and you are missing an item, please contact our Customer Service for assistance at Support@NurtureSmart.org

What Happens If I Receive the Wrong Product?

If you have received the wrong product, please contact our customer service within 72 hours. We will work with you to expedite the return of your incorrect order and send the correct product.

What Is Your Return Policy?

We accept and process our returns via Amazon Multi-Channel Fulfillment (MCF) throughout the United States. If you would like to return an undamaged or damaged product (including incorrect products, such as you received the incorrect product by mistake), please visit our Contact page and select the Returns & Exchanges option in the contact form.

We can only accept product returns within the first 30 days of the shipment receipt in most cases with a $5 processing fee for all returns. All Nurture Smart products have a 120 day warranty.

In your message, please include your name, email address, Shopify order number, name(s) of the product(s) you would like to return or exchange, and the reason for your return or exchange.

Once we receive your return and/exchange message, we will contact you via the email address you submitted in our website contact form. We may also ask for proof of your Shopify order (such as a screenshot) that includes your name and address as well as images of the product(s) purchased and/or received, shipping box(es), and shipping label(s).

After we receive the above information, we will email you a RMA return label from our Amazon MCF platform so you can mail your return and/or exchange to our Amazon warehouse. Once your return and/or exchange arrives at the Amazon warehouse, we will reimburse you for your order or ship your exchange.

To return damaged products, please provide an image of the whole product, including the damage(s).

To return incorrect products, please provide an image of the incorrectly received product showing the product ID or barcode sticker. If available, please also include images of the model number and serial number.

To return missing products (such as you received a shipment without the product inside), please provide images of empty product packaging, images of all products received, and all product ID or barcode stickers.

Do You Offer International Shipping?

Currently we ship products to the United States and Canada. Canadian orders typically require an additional $20 per order as a duty fee. Please contact Orders@NurtureSmart.Orgfor orders outside the United States and Canada.

Do you accept Purchase Orders?

Yes, please contactOrders@NurtureSmart.Org or call our office at 520-547-0921 for more information.

Is Your Website Secure?

We use the same standard security that all major eCommerce websites employ. Our website is protected by a SSL (secure socket layer) encryption protocol, which is the highest standard of encrypting data that would transfer upon making purchases.

 

Additionally, our payment processing is through one the world’s largest providers of online payment processing, Stripe, which is fully PCI Compliant.

Our Products

What are the benefits of purchasing Nurture Smart mobiles over others?

The Nurture Smart mobiles were created with top safety and developmental features that most mobiles do not have.

What age is appropriate for using the Nurture Smart mobiles?

Experts recommended using any crib mobile only for the first 5 months of baby’s life to ensure safety in the crib.

What is the difference between the original Nurture Smart Mobile and the Portable Mobile?

The Original Mobile is great for use in the baby’s nursery attached to their crib. The Portable Mobile allows for more flexibility in the baby’s sleep schedule, attaching to bassinets, bouncy seats, and play yards.

 

The Original Mobile features a night light projection while the portable mobile allows voice recording and playback to soothe the baby with familiar sounds.

Are batteries included?

Batteries are not included. The Crib Mobile requires 4C batteries and the Portable Mobile requires 6 AA batteries.

If you have additional questions, contact us here

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