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FAQ

Order & Shipping

How do you ship?

We ship our products using FedEx Ground as our standard. We offer 2-day shipping options at an additional cost. Most orders arrive within 5 to 7 business days.

How can I check the status of my order?

The easiest way is to log into your account by clicking on the “My Account” link at the top of the page, or you can Click Here and enter your username and password. If you have forgotten your password, simply click the “forgot password” link and then proceed to reset your password with the link that comes to your email.

 

You can also call our fulfillment center at 520-547-0922 directly during their normal business hours of Monday through Friday 9am to 5pm.

When Do Orders Ship?

Most of the time orders ship within 24 hours during a normal business week (Monday through Friday excluding holidays). Orders made on Friday must be submitted before 2pm PST in order to be processed, or it will be processed the following Monday.

 

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

An item is missing from my shipment.

First you will want to check to make sure that if you have multiple items that the products did not ship in multiple packages. You can check this by going to your account page by clicking here. Look at your order status and if all of the packages show Delivered from the shipping status. If they all show delivered and you are missing an item, please contact our Customer Service for assistance.

What Happens If I Receive the Wrong Product?

If you have received the wrong product, please contact our customer service within 72 hours. We will work with you to expedite the return of your incorrect order and send the correct product.

What Is Your Return Policy?

We offer a limited 7 day return policy to return products. Please see our Warranty and Returns information for more information and specific policy details.

Do You Offer International Shipping?

Currently we ship products to the United States and Canada. Canadian orders typically require an additional $20 per order as a duty fee. Please contact Orders@NurtureSmart.Orgfor orders outside the United States and Canada.

Do you accept Purchase Orders?

Yes, please contactOrders@NurtureSmart.Org or call our office at 520-547-0921 for more information.

Is Your Website Secure?

We use the same standard security that all major eCommerce websites employ. Our website is protected by a SSL (secure socket layer) encryption protocol, which is the highest standard of encrypting data that would transfer upon making purchases.

 

Additionally, our payment processing is through one the world’s largest providers of online payment processing, Stripe, which is fully PCI Compliant.

Our Products

What are the benefits of purchasing Nurture Smart mobiles over others?

The Nurture Smart mobiles were created with top safety and developmental features that most mobiles do not have.

What age is appropriate for using the Nurture Smart mobiles?

Experts recommended using any crib mobile only for the first 5 months of baby’s life to ensure safety in the crib.

What is the difference between the original Nurture Smart Mobile and the Portable Mobile?

The Original Mobile is great for use in the baby’s nursery attached to their crib. The Portable Mobile allows for more flexibility in the baby’s sleep schedule, attaching to bassinets, bouncy seats, and play yards.

 

The Original Mobile features a night light projection while the portable mobile allows voice recording and playback to soothe the baby with familiar sounds.

Are batteries included?

Batteries are not included. The Crib Mobile requires 4C batteries and the Portable Mobile requires 6 AA batteries.

If you have additional questions, contact us here

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