We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

The easiest way is to log into your account by clicking on the “My Account” link at the top of the page, or you can Click Here and enter your username and password. If you have forgotten your password, simply click the “forgot password” link and then proceed to reset your password with the link that comes to your email.

You can also call our fulfillment center at 520-547-0921 directly during their normal business hours of Monday through Friday 9am to 5pm or email Support@NurtureSmart.org

First you will want to check to make sure that if you have multiple items that the products did not ship in multiple packages. You can check this by going to your account page. Look at your order status to see if all of the packages show Delivered as the shipping status. If they all show delivered and you are missing an item, please contact our Customer Service for assistance at Support@NurtureSmart.org

If you have received the wrong product, please contact our customer service within 72 hours. We will work with you to expedite the return of your incorrect order and send the correct product.

Yes, please contact Orders@NurtureSmart.Org or call our office at 520-547-0921 for more information.

You can review our shipping policy here.

To review our return policy, please see our Warranty, Returns & Refunds page.